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Knowledgebase : Applications > Adams Web
ISSUE Prior to Adams Web 5.4, if a user changed their user id (i.e. login name) in Active Directory (AD), then when the user creates a request, they will see the error "_Could not find requestor with userid: _" and cannot create the request....
HOW TO Assets can be exported from the assets page in Adams Web. * Select one or more assets (not moved, not archived, not purged, not trashed) * Select the Export button * Fill in the options. Only the ones applicable to at least one asset appea...
AdamsWeb is exhibiting odd behavior. Particularly on the Assets page. It may be one of the following issues or something else. ISSUE 1 Adams Web is displaying the Thumbnail and Full View images in the vertical orientation (like what is seen in Thum...
ISSUE When the user tries to log into Adams Web, the message "The current security settings do not allow you to send HTML forms" displays. SOLUTION For both the Internet zone and the Local Intranet zone, enable the _Submit non-encrypted form data_ opt...
If an Adams Web download doesn't work two possibilities are: ACCESS IS DENIED The ASP.NET version may not be set. Warning: setting the ASP.NET version will clear out the customer HTTP Handlers (ex: .download, .mp3, etc) PAGE NOT FOUND The custom HTTP ...
An error similar to the following occurs when trying to view images in Adams Web using Internet Explorer 10: error calling undefined: there was an error processing the request: The problem is that no images could be seen. The fix follows: Disablin...
ADAMS WEB MOBILE DEVICE TROUBLESHOOTING Optimal phone size for Adams Web Mobile is approximately 2.74" x 4.7" display (e.g. Samsung Galaxy S7, iPhone 6s, Windows Lumia Phone) IPHONE * Selecting a report does nothing * Disable the pop-up blocker whi...
If Adams Web is opened via a link, for example of the agency's intranet portal, and that link uses TARGET then the resulting Adams Web page will not run its javascript. This issue occurs in some browsers (ex: Chrome) because they are protecting against ...
ADAMS WEB ASSET PAGE PROCESS BUTTON PERMISSIONS REQUIRED * Digital Evidence Processing * Process Assets PROCESS OPTIONS In all cases, to process an asset, the asset must not be: * trashed, * transient, * moved, * archived or pending arch...
ISSUE Adams Web displays the message "JavaScript is disabled. AdamsWeb requires JavaScript" instead of the expected page (e.g. Login page). SOLUTION For both the Internet zone and the Local Intranet zone, enable the _Active Scripting_ option in the In...
ASSET NAME TEMPLATE Starting with version 5.2, Adams supports the use of a TEMPLATE to define how an asset name is constructed. In addition, a new asset property call "ShortName" is introduced. The ShortName is also defined by a template. WHAT IS AN AS...
ASSET NUMBERS A number called an "Asset Number" was introduced as a new Asset property in Adams 5.2. The asset number is unique within a folder (i.e. a case, an incident, ...). It represents the order in which an asset within a set is acquired. When ...
BEHAVIOR AdamsWeb can be accessed by a server or cluster name buy not by any other name or IP address. Other name and IPs that should be valid return a 404 error. PROBLEM The IIS web site is configured to bind only the specific name to port 80. ...
BEHAVIOR 1 * User enters their username and password into AdamsWeb * Page refreshes, username and password are clear, login page is still displayed PROBLEM IE won't store cookies when the machine or domain name has an underscore in the name SOLU...
If a PDF asset will not display in Adams Web (asset full view) and the browser is Internet Explorer (IE), then look at the following: * Is the browser Edge? PDF's in Edge are not supported [https://helpx.adobe.com/acrobat/kb/change-in-support-for-acro...
FORAY ADAMS AUTHENTICATION Foray Adams supports either "Require Login" or "Integrated Windows Authentication" methods for authentication. "Require Login" = Foray Adams applications prompt the user to enter their domain credentials (i.e. user name and p...
If the ODBC data source can't connect and Adams Web throws a Crystal Report error, the issue might have to do with the how the pg_hba.conf file is configured. Example of the error: Crystal Reports failed to logon to the database. On the server,...
If Adams Web is behaving differently on two machines that have the same version of Windows and IE, then it may be that the IE settings are different. Use these steps to export the IE settings so they can be compared. * Copy the IEZoneAnalyzer director...
HOW TO CHANGE THE SESSION TIMEOUT ADAMS WEB The default session timeout for AdamsWeb is 20 min. To change this a value has to be edited in several locations. The following instructions are for IIS 7 (2008 and Win 7). For IIS 5 or 6 see this link for ass...
HOW TO CHANGE THE TIME FORMAT FOR ADAMSWEB Adams respects a user's settings for time formatting. Therefore if a user has configured the system to use 24 hour time instead of 12 hour time times will be displayed in a 24 hour format. For AdamsWeb the us...
HOW TO RUN ADAMSWEB ON A DOMAIN CONTROLLER There are two things required to get AdamsWeb to run on a domain controller. * The Repository Owner account (adamsadmin) must be a member of Domain Admins. * The applicationHost.config file needs to be...
UPGRADE STEPS * Download the latest Updates release * from: http://www.foray.com/support/downloads.php [http://www.foray.com/support/downloads.php] * If you don't have a username and password then contact Support http://support.foray.com [http://s...
ISSUE The AdamsWeb 5.1 login page displays the message "Browser is in Compatibility Mode which is not supported by AdamsWeb." even though compatibility mode is off and the browser version is Internet Explorer (IE) 9 or later. In addition, the login page ...
IMAGE WATERMARKS Starting with version 5.2, Adams Web supports optionally including watermarks when viewing an image, exporting an image and including an image on a report. The watermark is a word or phrase repeated multiple times in a diagonal pattern...
When attempting to process an image in CC2018 on a 32-bit machine (Windows 10 x86, non-upgrade, new install), Photoshop will open but throws the following error without displaying the image: Photoshop could not be found or failed to open. Exception has ...
WHAT HAPPENS The report window opens, it says Generating Report, but when it goes to show the report the page is blank with what looks like a partially completed blue progress bar new the top. The URL has "Acquisitions.pdf" in it. CONFIGURATION Adam...
To allow users to send reports directly to the printer from Adams Web configure one or more printers on the server running Adams Web. The printer can be a local or network printer. The printer must be shared. To share the printer on Windows 7: * open ...
SETTING UP SSL/TLS FOR ADAMS WEB These steps apply to IIS 7 - 8.5 [http://www.iis.net/learn/manage/configuring-security/how-to-set-up-ssl-on-iis]. CREATE A DNS ENTRY Create a DNS entry for the Adams Web server public IP. This is the host name. For exa...
UPDATED ADAMSWEB WEB.CONFIG There is an updated web.config file for all AdamsWeb installations originally installed prior to version 3.6. This includes installations that were upgraded to 3.6 or later. * Download the new web.config file [1] * S...