Knowledgebase: DVD Autoloader
Trouble shooting DVD autoloader hardware
Posted by Rob Burkindine on 11 December 2007 10:17 PM
  1. Start by disabling the Padus Network Server

     

    1. This can narrow the problem down to strictly hardware and it's controls vs. network functions

       

    2. Go to my computer>right click and chose manage>services and applications>services, find the Padus Foundation Class Network Server and click stop

       

    3. FYI, this service restarts automatically after every reboot, so if you have to reboot, obviously you need to stop it again

       

  2. Verify port being used by the printer

     

    1. Start>Settings>Printers

       

    2. Choose the CopyPro PowerPro-3 USB

       

    3. Right click and choose Properties>Ports, and make note of the port used

       

    4. Close the properties box

       

  3. Verify the robotic settings

     

    1. Start the program Drive Assigner

       

    2. Make sure the printer port matches the port in the previous step

       

    3. Select both drives for burning

       

    4. Click on update, and then OK, this will close the application

       

    5. IMPORTANT NOTE! : every time you open Drive Assigner the settings are wiped. You can't open it to check settings, as it sets everything to baseline (no drives selected, etc)

       

  4. Set the baseline setting for Disc Juggler

     

    1. Start the program Disk Juggler

       

    2. Choose Tools>Options>Autoloader

       

    3. Make sure there is a check next to Simplified options. Without this, you can't test the printing functions below

       

    4. Click on OK, this will close the box

       

  5. Testing just the printer

     

    1. Start the program CopyPro CD Painter

       

    2. Choose the text tool (looks like letter A)

       

    3. Position the cursor over the disc layout and type some text

       

    4. Manually load a printable DVD into the printer tray

       

    5. Click on File>Print or the little printer icon on the left side

       

  6. Testing robotic control of the printer

     

    1. Start the program Disk Juggler

       

    2. Choose File>New>New Task>

       

    3. Choose Print discs

       

    4. In the box labeled CD Printer>Overlay:, type the text you want printed on the disk (Note: the intuitive choice label is not correct, and would be used for a logo or image file, ex. ForayLogo.jpg)

       

    5. In the box labeled Options>Copies:, set the number of copies to printed (2,6,12, etc)

       

    6. Click on the start button

       

    7. The event log will update as each step is completed. Eventually it will show the task completed.

       

  7. Testing robotic burning and printing

     

    1. Start the program Disk Juggler

       

    2. Choose File>New>New Task>

       

    3. Choose Create new DVDs

       

    4. There will be two tabs displayed, Explorer and DVD Recording

       

    5. Use the Explorer tab to select files and drag them to the middle window under item (much like Roxio)

       

    6. The DVD Recording tab has three tabs, Destination, Advanced, and Autoloader. Choose Autoloader.

       

    7. In the box labeled CD Printer>Overlay:, type the text you want printed on the disk (Note: the intuitive choice label is not correct, and would be used for a logo or image file, ex. ForayLogo.jpg)

       

    8. In the box labeled Action, use the drop down menu to choose Write and Print

       

    9. In the box labeled Action>Copies:, set the number of copies to printed (2,6,12, etc)

       

    10. Click on the start button

       

    11. The event log will update as each step is completed. Eventually it will show the task completed.

       

  8. General notes:

     

    1. A special debug version of the Padus software is available, which can provide detailed log files

       

    2. This creates a log file on the root of C:\ called DJ_LOG.txt

       

    3. The event viewer in Disc Juggler (visible on every job) records different information that the above log

       

    4. This log can be saved by clicking on File>Export>create a file name and save to location

       

    5. The robotic controller issues commands to the robotic arm, burner trays, and printer tray. The actual print commands are generated out of Windows.

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