Knowledgebase: Adams Upload
Access to Documents Restricted
Posted by Mont Rothstein on 02 January 2018 01:01 PM

Issue

On Android when device management software is used a message similar to the following may appear in conjunction with Adams Upload:

"Your IT Admin has restricted access to the app - Documents"

Reason

Adams Upload allows users to load media (audio/image/video) from other applications such as Gallery or Photos. This is done through a generic API with the operating system. When this message appears the user has been denied access to that API.

Solution

Users must be granted access to the com.android.documentsui Application ID

 


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