Knowledgebase: Video
Interview Video (Axis) Won't Play
Posted by Mont Rothstein on 26 February 2015 04:55 PM


Video doesn't play in Digital Acquire when Previewing or Recording.

H.264 doesn't play in Internet Explorer in the Live View for a camera.


Make sure that ActiveX isn't disabled for the machine.

  • Check Internet Explorer->Internet Options->Security->Custom level...->ActiveX Controls and plug-ins
  • Check group policy: gpedit.msc->Local Computer Policy->Computer Configuration->Administrative Templates->Windows Components->Internet Explorer->there are multiple ActiveX related policies

Make sure that either a proxy isn't configured or that it one is that it allows streaming from the cameras.

  • Check Internet Explorer->Internet Options->Connections->LAN settings->Proxy server
  • Check (on domain controller) Group Policy Management Editor->User Configuration->Policies->Windows Settings->Internet Explorer Maintenance->Connection->Proxy Settings

Any policy changes made locally (on the workstation) will be lost after a reboot.  Therefore they must be changed centrally on the server.

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