Knowledgebase: Licensing
Failed to extract details for request short code : ERROR:15;Invalid request code character
Posted by Mont Rothstein on 07 December 2010 03:40 PM

Failed to extract details for request short code : ERROR:15;Invalid request code character

This error occurs when trying to activate using a short code. It is due to there being lower case characters in the short code field. The short code should be entered as entirely uppercase.

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